Terms and Conditions

Revision Policy

Central Marketing Solutions LLC is committed to delivering high-quality creative and digital services that meet our clients' requirements.

The number of revisions included depends on the package or service agreement selected. Revisions must remain within the scope of the original project brief and approved design concept.

• Clients are entitled to the number of revisions included in their selected package.
• Revisions that do not materially change the original concept or project scope will not incur additional charges, provided they fall within the included revision allowance.
• Standard design revisions are generally completed within 48 business hours, depending on complexity and the availability of required information.
• Requests involving substantial redesigns, new concepts, additional functionality, or changes outside the agreed scope may incur additional charges.
• Changes requested after a logo, website design, or other creative deliverable has been finalized and approved may be treated as a new order and billed separately.

Packages offering unlimited revisions include revisions within the original project scope and applicable service period. They do not include unlimited new concepts, complete redesigns, or additional services.

Refund and Cancellation Policy

Central Marketing Solutions LLC aims to maintain transparency and fairness in all client transactions. Refund eligibility depends on the service purchased, the stage of project completion, and the circumstances surrounding the request.

Clients must generally submit refund requests within seven (7) calendar days of the purchase date. Requests submitted after this period will generally not be eligible, except where required by applicable law or expressly agreed in writing.

Refunds may not be available under the following circumstances:

• The client purchased a special, promotional, discounted, or customized package designated as non-refundable.
• The primary design concept has been approved and further work authorized.
• Revisions or additional work have been requested and services have already been performed.
• The cancellation results from circumstances unrelated to the Company's performance of the agreed services.
• The client has not responded to project communications or provided required information for more than fourteen (14) consecutive calendar days.
• The client has materially violated Company policies, the service agreement, or these Terms.
• Another provider has been engaged to replace or perform the same project, resulting in cancellation.
• The client has failed to provide an adequate creative brief, project requirements, or necessary materials.
• The client requests a complete change in the original design concept, project direction, or scope.
• The refund request is submitted after the applicable eligibility period.
• The client closes, renames, restructures, or changes the nature of their business.
• The cancellation results from a change of mind, disagreement with a business partner, or another reason unrelated to the Company's delivery obligations.
• The website design has been approved and development has commenced.
• The logo, website design, or other creative deliverable has been formally approved.
• Final deliverables have been provided following client approval.

These conditions are subject to applicable law and any non-waivable consumer rights.

Non-Refundable Services

The following services and expenses are generally non-refundable once work has commenced, resources have been committed, or third-party purchases have been made:

• Social Media Marketing and Management
• Search Engine Optimization (SEO)
• Search Engine Marketing and Paid Advertising Management
• Domain Registration and Renewal
• Web Hosting and Server Services
• SSL Certificates, Security Services, and DDoS Protection
• Premium Software Licenses, Plugins, and Third-Party Subscriptions
• Logo Copyright Registration and Trademark-Related Services
• Completed Consulting, Strategy, and Advisory Services
• Other services expressly identified as non-refundable in the applicable agreement

Third-party fees are generally non-refundable once incurred, unless the relevant provider permits a refund or applicable law requires otherwise.

Website Development Refunds

For website design and development projects, refund eligibility depends on the progress of the project and the work already completed.

Once the client approves the website design and authorizes development, refunds will generally not be available for work already performed. Any eligible refund for an incomplete project will be assessed based on completed work, committed resources, third-party expenses, and applicable contractual obligations.

Bundled Services

If a client purchases a package containing multiple services, dissatisfaction with one component does not automatically entitle the client to a refund for the entire package.

Where a refund is appropriate, it will generally be limited to the affected service, taking into account the work completed, expenses incurred, and the package's pricing structure.

Incomplete Project Briefs

Clients are responsible for providing the information and materials necessary to begin their projects.

If the client fails to submit the initial creative brief or required project information within ten (10) calendar days of purchase, Central Marketing Solutions LLC may offer a discretionary partial refund of up to 25% of the relevant service fee, depending on the circumstances, work performed, administrative costs, and applicable law.

Company-Initiated Cancellation

Central Marketing Solutions LLC reserves the right to decline a project, suspend services, or terminate an agreement when reasonably necessary, including in cases involving unlawful requests, abusive conduct, material contractual violations, or legitimate operational concerns.

Any applicable refund will be determined based on services performed, fees earned, expenses incurred, the governing agreement, and applicable law.

How to Request a Refund

Refund requests must be submitted through an authorized communication channel of Central Marketing Solutions LLC.

You may contact us through:

• The live chat feature on our official website.
• An authorized company email address published on our website.
• An official customer support telephone number listed on our website.

Website: https://centralmarketingsolutionsllc.com/

Please provide your name, order or invoice details, the service purchased, and a clear explanation of your request.

Our team will review the relevant project records, payment history, service progress, and applicable terms before communicating a decision. Approved refunds will be processed through an appropriate payment method, subject to payment processor requirements and applicable law.

Intellectual Property Following a Refund

Unless otherwise agreed in writing, a refund or project cancellation does not transfer ownership or usage rights in refunded or unpaid creative deliverables to the client.

Following a qualifying refund and cancellation:

• The client must discontinue unauthorized use of the relevant designs, concepts, source files, and other Company-created materials.
• Intellectual property rights in Company-created deliverables remain with Central Marketing Solutions LLC unless validly transferred through a separate written agreement.
• Company-owned materials may not be reproduced, distributed, modified, published, resold, or commercially exploited without authorization.
• Client-owned materials, trademarks, and other pre-existing intellectual property remain the property of their respective owners.

Central Marketing Solutions LLC reserves the right to pursue lawful remedies for unauthorized use of its intellectual property.

Quality Assurance Policy

Central Marketing Solutions LLC is committed to maintaining professional standards across all services and deliverables.

Our quality assurance process includes reviewing project requirements, applying appropriate professional expertise, conducting reasonable internal checks, and addressing identified errors or deficiencies within the agreed scope.

We strive to ensure that deliverables align with the specifications and requirements agreed upon with each client.

However, unless expressly guaranteed in writing, we do not guarantee specific commercial outcomes, including sales volumes, search engine rankings, advertising performance, revenue growth, or profitability.

Client Satisfaction Policy

Customer satisfaction is an important part of our service delivery process. We aim to provide professional solutions that meet agreed requirements and support our clients' business objectives.

We offer revisions according to the selected package, encourage timely feedback, and make reasonable efforts to address concerns within the agreed scope.

Our satisfaction commitment does not override the revision limitations, refund provisions, service exclusions, or other contractual conditions outlined in these Terms.

Delivery Policy

Central Marketing Solutions LLC endeavors to deliver projects and services within the timelines communicated in the applicable order confirmation, proposal, or service agreement.

• Deliverables will generally be sent to the client's registered email address, designated account, project management platform, or another agreed delivery channel.
• Turnaround times depend on the selected package, project complexity, required resources, and timely receipt of client materials.
• Certain standard creative services may have an initial turnaround time of two (2) business days where expressly stated in the applicable package.
• Website development, marketing campaigns, custom software, and other complex projects may require additional time.
• Urgent or expedited delivery may be available upon request and may incur additional charges.
• Delivery schedules may be adjusted due to missing client information, delayed approvals, third-party dependencies, scope changes, or circumstances beyond our reasonable control.

Unless expressly agreed otherwise in writing, delivery dates are estimates rather than unconditional guarantees.

Record Maintenance and File Retrieval

Central Marketing Solutions LLC may retain copies of completed project files, finalized designs, and relevant records for operational, administrative, and customer support purposes.

Clients may request copies of previously delivered materials where archived files remain available.

File retrieval, restoration, conversion, or re-export may incur additional charges. Availability depends on our retention practices and technical storage limitations, and we do not guarantee indefinite storage of completed project files.

Clients are responsible for securely maintaining their own copies of final deliverables once provided.

Any retention or deletion of personal information will be handled in accordance with our Privacy Policy and applicable legal requirements.

Customer Support

Central Marketing Solutions LLC is committed to providing professional customer assistance.

Clients may contact our support team through the communication channels published on our official website for assistance with service inquiries, project updates, billing, revisions, technical concerns, and refund requests.

We make reasonable efforts to respond promptly. Support availability and response times may vary depending on the service package, communication channel, business hours, and nature of the inquiry.

Communication Policy

To help protect clients from unauthorized communications, impersonation, and potential fraud, Central Marketing Solutions LLC recognizes official communications transmitted through its authorized business channels.

Official company communications may originate from:

• Email addresses associated with info@centralmarketingsolutionsllc.com
• Telephone numbers published on our official website
• The live chat feature or other contact methods available through our official website

Clients should verify any unexpected request for payment, sensitive information, account access, or changes to payment instructions before taking action.

Central Marketing Solutions LLC is not responsible for losses resulting from reliance on fraudulent communications that do not originate from our authorized channels, except where responsibility cannot lawfully be excluded.

We accept responsibility for communications issued through our official channels, subject to applicable law.

Project Reactivation

If a client fails to respond to project communications for forty-five (45) consecutive calendar days, the project may be placed on hold.

Reactivation may require additional project scheduling, resource allocation, or administrative charges, where disclosed to the client and permitted under the applicable service agreement and law.

Any revised delivery timeline will be communicated before work resumes.

Changes to These Terms

Central Marketing Solutions LLC reserves the right to update these Terms and Conditions to reflect changes in our services, business practices, or applicable legal requirements.

Updated terms will be published on our website. The effective date will be revised where appropriate.

We encourage clients to review these Terms periodically. Changes will apply as permitted by applicable law and any existing contractual commitments.

Contact Us

If you have questions regarding these Terms and Conditions, our services, or a specific project, please contact Central Marketing Solutions LLC through the contact channels listed on our official website.